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At Callaway Woodworks™ Redwood Saunas and Hot Tubs are here to serve you the "customer". We invite you to contact us concerning any and all questions before you would ever consider buying any of our products. At Callaway Woodworks™, we don't just want you as a customer, we want you as a friend! 

To inquire about additional information or to place an order direct with Callaway Woodworks™ you can call us Toll Free 877-518-9698,  or please use our Contact form.

ORDERING: We prefer to speak with our customers, establish their needs and fill them. If you are interested in ordering our products please call us Toll Free at 877-518-9698 . We will provide prices and answer any questions you may have.

Contact Callaway Woodworks™
Saunas and Hot Tubs

Terms

• Most of our larger products are made to order. All orders including custom sizes require full payment, usually billed twice on credit cards, a 50% deposit with order and 50% within approximately 48 Hrs.  In all cases, full payment is required before any of our products ship.
• All orders from our shop - FOB Houston, Texas.
• Canceled Orders or Refused Orders will be charged a restocking fee of 20% of total price and any additional shipping charges incurred by us.
• Any returns must be authorized by us and any returns must be in original condition and package.
• Other terms and conditions may apply in addition to the above concerning purchases with credit cards.
• Returns: You may return your product in original condition unopened, freight pre-paid after our authorization within seven days. All products MUST BE RETURNED and inspected by us before any credit is applied. A 20% restocking fee of the total purchase price applies to all saunas and hot tubs.
• Custom manufactured orders in most cases CANNOT BE RETURNED.

Lead Time

We build each sauna or hot tub to your specifications. Once we have received your deposit and order, you can expect shipment in 10-20 working days or less! 

Shipping

Please note: Standard freight includes curbside delivery only. The shipping quote provided is an estimate of charges based on the information you supplied and current rates and discounts. The actual charges will be based on the actual shipment, and any additional services that may be performed.  We will do our best to perform service at this level on every shipment, but once in a while, the service may be beyond our control.  Service delays due to access issues to delivery address that may occur can cause delay of shipment and or additional charges.   

Customer Support

You have made a considerable investment. We are here to help you with any problem you may have. To reduce the potential of incurring damages not covered by our warranty, we recommend the following:

* Read your manual before installing and/or before making any changes to your sauna or hot tub. Please seek our advice before making any modifications to product! In any case, we are not responsible for any installation or labor charges related to the installation of your hot tub or sauna.

* If you have any problems with our product requirements or installation procedures contact us immediately before proceeding. Contact Us Toll Free: 877-518-9698

* If you have any problem with your product, do not allow any third party to service or modify product without our authorization. In most cases, we will authorize or advise in writing either by fax, e-mail, or postal. Since we build our products, we know our products best. Damage caused by any third parties will not be covered and voids your warranty!

* Damaged Freight Claims must be handled as quickly as possibly. We take every precaution to assure that your shipment arrives as it left our shop. In the event that your shipment arrives damaged, please contact us immediately.

* Damage must be noted on shippers freight bill.

* Missing or damaged parts must be reported to us within (7) seven days.

TOLL FREE: 877-518-9698. If your shipment arrives outside of our normal business hours, please email us: please use our Contact form. It is VERY IMPORTANT that you notify us.

If you are a Callaway Woodworks™ customer and have a customer support issue that needs attention please use our Contact form.

Or call:

Toll Free: 877-518-9698. We want to resolve any problem you may have as quickly as possible. Hours: Monday-Friday 9:00am-5:00pm Central

Need more information? : Use Our Contact Form

Thermal Heat Transfer System
For Whirlpool Bath, Spas and Hot Tubs

Home    Redwood Sauna    Sauna Features/Prices    Hot Tub / Prices    Aqua Aerobic Hydrotherapy Tubs
Contact Us    Feedback    Sauna Accessories    Sauna Pictures     Hydrothermix Heat Transfer System   FAQS
Wooden Outdoor Showers    Sales Terms & Conditions    Your Shopping Cart/Checkout

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